Cultivating strong bonds between members and the organization
Cultivating strong bonds between members and the organizationThe digital common thread: An imperative part of the digital transformation of any membership organization
Are your company’s departments truly working together, or do they often feel disconnected? Is important information easily accessible across all departments? Unfortunately, the answer is often “no.” But your members expect exceptional service, and without the right information available, it can be hard to live up to the expectation.
An integrated workflow can help you conquer challenges and deliver the service your members deserve. Imagine a member calling your customer support with a question about payment. What gives the best customer experience, being redirected to the billing department and having to wait minutes in line? Or the customer service employee being able to look up the relevant data and guide the member to solve the challenges?
Let us guide you, so you can guide your members.
Benefits we have helped membership organisations achieve:
Registration of all types of memberships and subscriptions
For both individuals and companies. Includes all types of terms such as: calendar year vs broken year, pro data calculation, split period, add free months for new joiners.
Maintaining individuals with multiple roles and functions
In the common example that one person performs three different roles: manager at a company, owner of own company and lecturer at university.
Maintaining groups, committees and collaborations
Keeping track of all participants with their roles and duration. Such as: boards, sections, departments, network and others.
Offering full omnichannel member service
Where members can submit questions, ask advice or give complaints. For example, via email, portal, chat, Teams, WhatsApp, Facebook and others.
Maintain records and licenses for accreditation teaching points
Necessary for specific professions to meet quality standards. Professions such as: physical therapists, psychologists, real estate agents, physicians, etc.
Keeping track of events and courses, and the billing
Register participants, speakers, lecturers, etc. Capture their attendance with a QR code scan. All types of billing settings are supported.
Maintaining individuals with multiple roles and functions
In the common example that one person performs three different roles: manager at a company, owner of own company and lecturer at university.
Communicate through the member portal
Give members access to their own personal data and the ability to change it (self-service).
Getting future-ready by embracing digitization and integrated solutions
Membership organizations encompass a wide range of operational processes focused on managing membership and financial activities to efficiently support a diverse community. These organizations face unique challenges compared to product-oriented businesses, where their success depends on the expertise and empathetic skills of their team members. Effective governance, strategy development, collaboration and communication are critical to achieving goals.
The emergence of digital platforms presents significant opportunities for member organizations to maximize their potential. Many organizations rely on external partners to focus on their core functions, making it essential for member organizations to embrace digitization and integrated IT solutions to improve efficiency and gain a competitive advantage.
A step by step journey focused on your needs
Our capabilities within manufacturing:
Customer expectations are constantly evolving. Continuously engaging existing and new customers, ensuring they receive the right message at the right time, requires a structured approach with transparent data. Are you ready for these expectations to increase even more?
3 examples of what we enable you to achieve:
- Efficient sales management: Pipeline management, sales forecasting, identifying etc.
- Optimized eCommerce processes: Integrating customer data across channels to provide a seamless and personalized shopping experience.
- Increased customer engagement: Enabling you to send the right message, to the right people, to give a good customer experience, and help them further through the buyer journey.
Your service departments significantly impact customer experience and business success. So, it’s important that they run efficiently. Do they have the right data when needed? Can you make data-driven decisions? Let us help you exceed customer expectations and achieve new heights.
3 examples of what we enable you to achieve:
- Improved service scheduling efficiency: optimizing intervention times and minimizing downtime.
- Higher first-time resolution rates: Enabling you to ensure service technicians have the right expertise, spare parts, and support at each service visit.
- Streamlined operations in your service department: With fully integrated digital processes, reducing data entry errors and accelerating billing
Your company has a lot of data, but do you leverage it? Strategic decisions about your data & analytics can significantly enhance your business's insights and decision-making capabilities. Your data & analytics infrastructure is essential for driving informed strategies and operational efficiency. Equipping your teams with the right tools and data is crucial. Are you ready to harness the full power of your data? Let us guide you.
3 examples of what we enable you to achieve:
- Enhanced insights: Leveraging advanced analytics to uncover valuable trends and patterns, ensuring optimal performance and strategic decision-making.
- Optimized data collection with IoT: Utilizing IoT devices to gather precise and relevant data, enhancing the accuracy and comprehensiveness of your analytics.
- Streamlined data operations: Automating data processes and integrating analytics services to reduce operational complexity and accelerate innovation.
Your digital workplace is more than just a virtual environment; it's the foundation for a connected, collaborative, and productive organization. By integrating advanced technologies, people, and business processes, we create a seamless work experience that drives efficiency and innovation. Are you ready to transform your workplace? Let us guide you.
3 examples of what we enable you to achieve:
- Enhanced collaboration: Facilitating communication and teamwork through cloud-based platforms, ensuring your teams can work together seamlessly from any location
- Increased productivity: Automating routine tasks and providing access to essential tools and data, allowing your employees to focus on strategic and creative work.
- Improved flexibility: Supporting remote work and mobile access, enabling your workforce to stay connected and productive, no matter where they are.
Your ERP system is essential for integrating various business processes and ensuring seamless operations. Equipping your teams with the right tools and data is crucial. Are you ready to harness the full power of ERP? Let us guide you.
3 examples of what we enable you to achieve:
- Interconnected platform: Ensuring your ERP does not stand alone by making it a part of an interconnected platform to increase cross-department collaboration.
- Organizational value: Ensuring your ERP solution truly bring value to the organization through aligning processes and systems.
- Predictive analytics: Utilizing predictive analytics to forecast trends and make proactive decisions, driving business growth and innovation.
The sustainability and traceability of your operations are essential for meeting regulatory requirements and achieving long-term success. We are ready to help you gain the insights you need, to be able to create more sustainable business processes.
3 examples of what we enable you to achieve:
- Enhanced sustainability practices: Implementing eco-friendly processes and technologies to reduce your environmental footprint and promote sustainable growth.
- Improved traceability: Enabling seamless tracking and documentation of materials and products throughout the supply chain, ensuring compliance with regulations and enhancing transparency.
- Optimized resource utilization: With fully integrated digital processes, minimizing waste and maximizing the efficient use of resources to support your sustainability goals.
Customer expectations are constantly evolving. Continuously engaging existing and new customers, ensuring they receive the right message at the right time, requires a structured approach with transparent data. Are you ready for these expectations to increase even more?
3 examples of what we enable you to achieve:
- Efficient sales management: Pipeline management, sales forecasting, identifying etc.
- Optimized eCommerce processes: Integrating customer data across channels to provide a seamless and personalized shopping experience.
- Increased customer engagement: Enabling you to send the right message, to the right people, to give a good customer experience, and help them further through the buyer journey.
Your service departments significantly impact customer experience and business success. So, it’s important that they run efficiently. Do they have the right data when needed? Can you make data-driven decisions? Let us help you exceed customer expectations and achieve new heights.
3 examples of what we enable you to achieve:
- Improved service scheduling efficiency: optimizing intervention times and minimizing downtime.
- Higher first-time resolution rates: Enabling you to ensure service technicians have the right expertise, spare parts, and support at each service visit.
- Streamlined operations in your service department: With fully integrated digital processes, reducing data entry errors and accelerating billing
Your company has a lot of data, but do you leverage it? Strategic decisions about your data & analytics can significantly enhance your business's insights and decision-making capabilities. Your data & analytics infrastructure is essential for driving informed strategies and operational efficiency. Equipping your teams with the right tools and data is crucial. Are you ready to harness the full power of your data? Let us guide you.
3 examples of what we enable you to achieve:
- Enhanced insights: Leveraging advanced analytics to uncover valuable trends and patterns, ensuring optimal performance and strategic decision-making.
- Optimized data collection with IoT: Utilizing IoT devices to gather precise and relevant data, enhancing the accuracy and comprehensiveness of your analytics.
- Streamlined data operations: Automating data processes and integrating analytics services to reduce operational complexity and accelerate innovation.
Your digital workplace is more than just a virtual environment; it's the foundation for a connected, collaborative, and productive organization. By integrating advanced technologies, people, and business processes, we create a seamless work experience that drives efficiency and innovation. Are you ready to transform your workplace? Let us guide you.
3 examples of what we enable you to achieve:
- Enhanced collaboration: Facilitating communication and teamwork through cloud-based platforms, ensuring your teams can work together seamlessly from any location
- Increased productivity: Automating routine tasks and providing access to essential tools and data, allowing your employees to focus on strategic and creative work.
- Improved flexibility: Supporting remote work and mobile access, enabling your workforce to stay connected and productive, no matter where they are.
Your ERP system is essential for integrating various business processes and ensuring seamless operations. Equipping your teams with the right tools and data is crucial. Are you ready to harness the full power of ERP? Let us guide you.
3 examples of what we enable you to achieve:
- Interconnected platform: Ensuring your ERP does not stand alone by making it a part of an interconnected platform to increase cross-department collaboration.
- Organizational value: Ensuring your ERP solution truly bring value to the organization through aligning processes and systems.
- Predictive analytics: Utilizing predictive analytics to forecast trends and make proactive decisions, driving business growth and innovation.
The sustainability and traceability of your operations are essential for meeting regulatory requirements and achieving long-term success. We are ready to help you gain the insights you need, to be able to create more sustainable business processes.
3 examples of what we enable you to achieve:
- Enhanced sustainability practices: Implementing eco-friendly processes and technologies to reduce your environmental footprint and promote sustainable growth.
- Improved traceability: Enabling seamless tracking and documentation of materials and products throughout the supply chain, ensuring compliance with regulations and enhancing transparency.
- Optimized resource utilization: With fully integrated digital processes, minimizing waste and maximizing the efficient use of resources to support your sustainability goals.
We have guided these membership organisations
Let our trusted advisors guide you
Our trusted advisors guide you in the climb towards membership services. We start by understanding your vision, helping you map out the best route to reach your destination. Along the way, we’ll challenge your choices, ensuring you’re always on the strongest path forward. From the first step to the summit, we’re with you - empowering you to reach new heights with confidence and reach the peak of your potential safely and successfully.
Get in touch
Digital business transformation is what we do. Making sure member organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.